Contact

Who to reach

• General questions and support: [FILL IN: business_email]
• Billing questions or refund requests: [FILL IN: business_email] (subject: Billing) — see also Refunds policy
• Privacy, data-access, or deletion requests: [FILL IN: business_email] (subject: Privacy) — see also Privacy Policy
• Illegal-content or infringement reports: [FILL IN: business_email] (subject: Report)
• Security disclosures: [FILL IN: business_email] (subject: Security)

Operating entity

PlotKnots is operated by [FILL IN: business_entity_name] ([FILL IN: business_entity_type], registered in England and Wales).

[FILL IN: postal_address]

Response times

We are a small-scale service and reply as promptly as we can:

• Billing errors: statutory obligation to resolve; typically within 5 working days.
• Privacy / GDPR requests: statutory 30-day maximum (UK-GDPR); typically 5-10 working days in practice.
• Refund requests: within 14 working days.
• Illegal-content reports: within 14 working days.
• General queries: best-effort, typically within a working week.

The response times above are our aspirational targets; the statutory 30-day GDPR window is our binding legal commitment.

Not a live-chat service

There is no phone line, live chat, or ticket system beyond email. If you have not had a reply after the target window above, please chase — email delivery occasionally goes astray.