Refunds and Cancellation

Effective date: [FILL IN: effective_date]

1. Free tier

The free tier is free. There is nothing to refund. You can stop using it at any time; delete your account via [FILL IN: business_email].

2. Cancelling a paid tier

You can cancel a paid tier at any time from your account settings. Cancellation takes effect at the end of the current billing period — you keep your paid tier's AI-suggest quota until the period ends, then automatically drop to the free tier. We do not pro-rata refund the unused portion of an already-paid month.

3. Refund eligibility

• First 14 days after upgrading, per your UK statutory right of withdrawal on digital services (Consumer Contracts Regulations 2013): full refund if you request it before making any use of the paid features. Once you consume any of your paid tier's AI-suggest credit, the right of withdrawal is lost under Consumer Rights Act 2015 §66 (right of withdrawal ends when digital-content supply begins with express consent). Contact [FILL IN: business_email].
• Billing errors (double charges, wrong tier billed): full refund of the erroneous amount. Contact [FILL IN: business_email] — we aim to resolve within 7 days.
• Service unavailability (extended outage beyond 48 hours in a single billing month): pro-rata refund for the outage window. Contact [FILL IN: business_email].

We do not offer refunds for:

• Consumed AI-suggest quota (once the AI call has been made, the compute cost is spent and CRA §66 applies).
• Change-of-mind after the 14-day withdrawal window has closed, unless a billing error or service failure applies.

4. Tier upgrades and downgrades

• Upgrade mid-cycle: billed pro-rata for the remainder of the current period; higher quota applies immediately.
• Downgrade: takes effect at the end of the current billing period; you keep your higher tier's quota until then.

5. How to request a refund

Email [FILL IN: business_email] with your account email and a short description of the reason. We aim to acknowledge within 3 working days and resolve within 14 days.

6. Payment processor

All payments are processed by Stripe. Refunds are issued back to the original payment method via Stripe; timing depends on your card issuer (typically 5-10 working days).